Rocket Genius Gravity Forms Help Scout Addon

Description

Rocket Genius Gravity Forms Help Scout Addon is a powerful integration between Gravity Forms and Help Scout, the leading customer support platform. With this addon, users can quickly and easily create help desk tickets from Gravity Forms submissions and manage them within Help Scout.

The integration makes it easy to increase the efficiency of your customer support process. With the addon, you can automatically create tickets in Help Scout from Gravity Forms submissions and link them to existing customers. This allows you to assign tickets to the right team member and track the progress of customer support requests with ease.

The addon also has powerful features that allow you to customize the ticket creation and assignment process. You can set up custom rules to automatically assign tickets to the right team member based on the data collected from Gravity Forms submissions. This ensures that customer support requests are handled quickly and efficiently.

The addon also makes it easy to keep customers informed about the status of their ticket. You can set up notifications to send out emails to customers when their ticket is updated or closed. This allows customers to stay engaged and informed throughout the customer support process.

The addon also allows you to access customer data from within Help Scout. You can view the profile of the customer who submitted the ticket and see the details of their Gravity Forms submission. This makes it easier to provide personalized customer service and ensure that customers have the best possible experience.

The Rocket Genius Gravity Forms Help Scout Addon is a great way to streamline and improve the customer support process. It makes it easy to create help desk tickets from Gravity Forms submissions and manage them within Help Scout. It also allows you to customize the ticket creation and assignment process, keep customers informed, and access customer data from within Help Scout. All of these features make the addon a great choice for businesses looking to improve their customer service.

Main features

• Automatically creates customer profiles in Help Scout from Gravity Forms submissions.
• Easy configuration of Help Scout customer profiles from Gravity Forms field mappings.
• The ability to Automatically create new Help Scout conversations associated with the customer profiles from Gravity Forms submissions.
• Automatically assign conversations to a specific Help Scout mailbox.
• Customize conversation subject lines, tags, and status.
• Optionally notify team members of new conversations via email.
• Optionally auto-complete Gravity Forms when a conversation is closed in Help Scout.
• Automatically create Help Scout notes associated with each conversation.
• Automatically sync Gravity Forms fields with Help Scout.
• Optionally update existing customer profiles in Help Scout when Gravity Forms submission is updated.

Popularity

The Rocket Genius Gravity Forms Help Scout Addon has been downloaded over 5,000 times.

Pricing plan

The Rocket Genius Gravity Forms Help Scout Addon has three different pricing tiers:

1. Single site license: $99
2. 5-site license: $199
3. Unlimited sites license: $299

How to use it ?

• Purchase and download the Gravity Forms Help Scout Addon from Rocket Genius.
• Install the plugin on your WordPress site by uploading the plugin zip file in the WordPress admin panel or using an FTP program.
• Activate the plugin in the WordPress admin panel.
• Generate a Help Scout API key for your Help Scout account and enter it into the Gravity Forms settings page.
• Configure the settings as desired, such as setting up the fields that will be used for the Help Scout integration.
• Test the integration and make sure it is working as expected.
• Publish the form and test the integration again.
• Monitor the Help Scout integration to make sure it is working as expected.

Frequently asked questions

1. What does the Rocket Genius Gravity Forms Help Scout Addon do?
Answer: The Rocket Genius Gravity Forms Help Scout Addon enables Gravity Forms users to send Gravity Forms-generated data to Help Scout, allowing them to create tickets and notes in Help Scout and link them to a Gravity Forms entry.

2. What type of forms can the Rocket Genius Gravity Forms Help Scout Addon work with?
Answer: The Rocket Genius Gravity Forms Help Scout Addon is compatible with all types of forms created with Gravity Forms.

3. Does the Rocket Genius Gravity Forms Help Scout Addon require an API key?
Answer: Yes, the Rocket Genius Gravity Forms Help Scout Addon requires an API key in order to link your Gravity Forms forms to your Help Scout account.

4. Does the Rocket Genius Gravity Forms Help Scout Addon have any additional features?
Answer: Yes, the Rocket Genius Gravity Forms Help Scout Addon includes additional features such as custom field mapping, automatic tagging, and support for dynamic content.

5. Are there any compatibility issues with the Rocket Genius Gravity Forms Help Scout Addon?
Answer: No, the Rocket Genius Gravity Forms Help Scout Addon is compatible with all versions of Gravity Forms and Help Scout.