Woocommerce Support Ticket System

Woocommerce Support Ticket System is  developed by Codecanyon. You can download the version 14.5 for $5 or have it for free if you subscribe to a monthly plan.

Woocommerce Support Ticket System is the SAME file as the original one (nulled version) developed by Codecanyon. The last update of February 19, 2022 comes with new features and known bugs have been fixed.

For more information, click here to visit the developer page of this Woocommerce Support Ticket System.

Description

Woocommerce Support Ticket System is here to help you with your e-commerce needs. It is an all-in-one customer service solution for businesses that use Woocommerce for their online shops.

With Woocommerce Support Ticket System, you can easily create and manage customer service tickets, streamline communication between customers and staff, and provide the best customer service experience possible.

With Woocommerce Support Ticket System, you can help customers quickly and easily by providing personalized assistance. When customers submit a ticket, it automatically generates a ticket ID, assigns it to the right team member, and tracks its status. This makes it easier to keep customers informed and better understand how to prioritise your customer service efforts.

It can also help you better manage your customer relationships. It provides an easy-to-use customer portal that allows customers to log in and view their tickets and other information. Customers can also update their ticket status, give feedback and even submit new tickets. This keeps you organised and ensures that all customer concerns are addressed in a timely manner.

It also gives you the ability to customise my features to suit your needs. From prioritising tickets to automating their routing, you can tailor its functionality to your specific customer service needs. This ensures that customers get the best possible service experience.

Finally, it provides detailed reporting and analysis that allows you to better understand customer service trends, ticket performance and customer satisfaction levels. This helps you identify areas for improvement and develop strategies to provide a better level of customer service.

Overall, Woocommerce Support Ticket System is the ideal solution for businesses looking to streamline their customer service operations and provide their customers with the best possible service experience. With Woocommerce Support Ticket System, you can easily create and manage customer service tickets, streamline communication between customers and staff, and provide detailed reporting and analytics to help you understand customer service trends and improve customer satisfaction.

Main features

1. Ticket Submission: Customers can easily submit tickets and attach files to provide more information.
2. Ticket Assignment: Ability to assign tickets to specific agents or departments.
3. Automated Notifications: Automatically notifies customers when their tickets are updated.
4. Ticket Prioritization: Ability to prioritize tickets to ensure important issues are addressed first.
5. Ticket Escalation: Ability to escalate tickets to higher-level agents or departments if needed.
6. Knowledge Base: Ability to create and manage a knowledge base of common issues and solutions.
7. Reports & Analytics: Ability to generate reports and analytics to help track customer service performance.
8. Multi-Language Support: Ability to provide customer support in multiple languages.

Pricing plan

The different price offers for Woocommerce Support Ticket System vary depending on the provider. Generally speaking, pricing for Woocommerce Support Ticket System ranges from free to several hundred dollars per month. Some of the more popular services, such as Zendesk, offer an entry-level plan starting at $5 per month, with higher-tier plans costing up to $199 per month. Other services, such as Help Scout, offer a basic plan for free, with premium plans ranging from $12 per month to $99 per month.

How to use it ?

1. Download and install the WooCommerce Support Ticket System plugin from the WordPress repository.
2. Activate the plugin in your WordPress dashboard.
3. Configure the settings for the plugin in the “Settings” page of the plugin.
4. Create the product in WooCommerce that customers will use to purchase tickets.
5. Create the ticket categories and set the visibility for each category.
6. Create the ticket forms for each category and add the fields that customers will use to submit tickets.
7. Configure the email notifications that will be sent to customers and agents when a ticket is created or updated.
8. Configure the settings for agents and assign agents to categories.
9. Create the necessary pages in WordPress to be used for the ticket system.
10. Test the ticket system by creating a ticket as a customer and replying as an agent.

Frequently asked questions

1. What is Woocommerce Support Ticket System?
Answer: Woocommerce Support Ticket System is a plugin for WooCommerce that allows users to create and manage support tickets directly from their WooCommerce dashboard. The plugin offers a range of features, such as creating and managing tickets, assigning tickets to staff members, tracking ticket status, and more.

2. How does Woocommerce Support Ticket System work?
Answer: Woocommerce Support Ticket System works by allowing customers to submit a support ticket through their WooCommerce dashboard. Once the ticket is submitted, staff members can then assign tickets to themselves, track the status of the ticket, and communicate with the customer.

3. What features does Woocommerce Support Ticket System have?
Answer: Woocommerce Support Ticket System has a range of features, such as creating and managing tickets, assigning tickets to staff members, tracking ticket status, customizing ticket fields, and more.

4. Is Woocommerce Support Ticket System easy to use?
Answer: Yes, Woocommerce Support Ticket System is designed to be easy to use. It has a user-friendly interface and intuitive menus to make managing tickets quick and simple.

5. Does Woocommerce Support Ticket System integrate with other systems?
Answer: Yes, Woocommerce Support Ticket System can be integrated with other systems, such as email, CRM, or help desk software. This allows users to manage all their customer support needs from within one system.