Xdocs – Help Desk And Knowledge Base

Description

Xdocs is an all-in-one help desk and knowledge base software created to help businesses manage their customer support operations. It offers customers an easy and efficient way to submit and track customer service requests, and provides businesses with an efficient platform to quickly respond to inquiries and resolve customer issues.

The software is designed to help businesses maintain strong customer relationships and provide customers with the best possible service. Xdocs allows customers to submit queries and track their progress from the moment they are submitted until the moment they are resolved. It also allows businesses to quickly respond to customer inquiries, and quickly resolve customer issues.

Xdocs provides businesses with a comprehensive customer support platform. It allows businesses to create and customize customer support forms, and manage customer support tickets. It also provides businesses with the tools to track customer interactions, and measure customer satisfaction. It also helps businesses to quickly and effectively respond to customer inquiries, and provide the best possible customer service.

Xdocs also simplifies the process of managing customer support operations. It allows businesses to create and maintain knowledge bases, which can be used to quickly answer customer questions. It also allows businesses to easily integrate customer support operations into their existing customer service systems.

Xdocs also provides businesses with the tools to measure customer satisfaction. It allows businesses to track customer feedback, and measure customer satisfaction with customer service operations. It also allows businesses to analyze customer data and identify areas for improvement.

Overall, Xdocs is an all-in-one help desk and knowledge base software designed to help businesses manage customer support operations. It provides businesses with an efficient platform to quickly respond to customer inquiries and resolve customer issues. It also simplifies the process of managing customer support operations, and provides businesses with the tools to track customer interactions, and measure customer satisfaction.

Main features

• Comprehensive Knowledge Database: Xdocs allows you to create and store comprehensive knowledge base articles with rich content formatting and embedded media.
• Self-service Support: Xdocs enables customers to quickly and easily find answers to their questions via the self-service knowledge base.
• Professional Support: Xdocs provides professional support through a ticket system for more complicated questions and issues.
• Automated Workflows: Automate workflows and processes such as ticket routing, escalation, and resolution.
• Customization: Customize the look and feel of the knowledge base, ticketing system, and customer portal with custom branding.
• Multi-language Support: Xdocs provides multi-language support for customers.
• Analytics & Reporting: Analyze customer data and generate reports for better insight into customer support.
• Security: Xdocs provides secure authentication and authorization to keep customer data safe.

Popularity

Xdocs – Help Desk And Knowledge Base has been downloaded over 100,000 times on the CodeCanyon marketplace.

Pricing plan

Xdocs – Help Desk And Knowledge Base offers a range of pricing options to meet the needs of various customers.

For individual customers, Xdocs offers a free version with limited features.

For small businesses, Xdocs offers a Basic plan at $19/month, a Plus plan at $39/month, and a Pro plan at $59/month.

For large businesses, Xdocs offers an Enterprise plan at $99/month and an Unlimited plan at $199/month.

How to use it ?

• Download the Xdocs software package from the official website.
• Upload the package to your web server and extract the contents.
• Create a MySQL database and user, and assign the user the necessary permissions.
• Create a configuration file for Xdocs and configure the database connection settings.
• Access the Xdocs installation page from your web browser and follow the instructions to complete the setup.
• Set up the necessary user accounts and configure any additional settings.
• Test the installation to ensure everything is working as expected.
• Add content and customize the look and feel of the help desk and knowledge base.

Frequently asked questions

Q1. What features does Xdocs – Help Desk And Knowledge Base offer?
A1. Xdocs – Help Desk And Knowledge Base offers a wide range of features including ticketing, knowledge base, customer portal, self-service, live chat, and analytics.

Q2. Is Xdocs – Help Desk And Knowledge Base easy to use?
A2. Yes, Xdocs – Help Desk And Knowledge Base is designed to be user friendly and intuitive.

Q3. How secure is Xdocs – Help Desk And Knowledge Base?
A3. Xdocs – Help Desk And Knowledge Base is designed with security in mind and uses an industry-standard encryption protocol to ensure data is kept secure.

Q4. Does Xdocs – Help Desk And Knowledge Base integrate with other applications?
A4. Yes, Xdocs – Help Desk And Knowledge Base integrates with several popular applications such as Salesforce, Zendesk, and Freshdesk.

Q5. Is Xdocs – Help Desk And Knowledge Base scalable?
A5. Yes, Xdocs – Help Desk And Knowledge Base can scale from a few users to hundreds of users with ease.